QuickBooks Online Payroll Review

QuickBooks Payroll users complain that customer support is often difficult to understand due to outsourced, out-of-country support. They also report representatives’ inability to fix user issues, long waiting times and frequent dropped calls. If you’re paying for QuickBooks Payroll’s Premium or Elite plan, you can contact customer support 24/7 by phone or online chat. However, if you’re using the Core plan, your support window intuit payroll is only 6 a.m. You can speak to a representative via online chat or request a call during that time.

Worry-free taxes

• The platform’s reporting dashboard is easy to navigate and allows users to favorite specific payroll reports for quick access.
• You can set up accrual policies for vacation and sick pay, for example, and withholding information from W-4s.
• QuickBooks Payroll Elite plan services include free multi-tax state and federal tax filing.
• For all plans, QuickBooks’ payroll support team can provide step-by-step help.
• If you have QuickBooks Online or QuickBooks Desktop, you can add payroll anytime.
• For instance, the pricing page shows that 24/7 customer support is only available to Elite customers.
• Additional benefits can also be added and managed through the QuickBooks Online Payroll benefits dashboard.

However, glitches arise when the app is updated, causing user frustration. QuickBooks’ Tax Penalty Protection is a stand-out feature in its Elite plan. For tax notices not in collections, it will deal directly with the Internal Revenue Service (IRS) and cover up to $25,000 per year in penalties, regardless of who’s at fault. However, you must submit IRS notices to QuickBooks within 15 days of receiving them, and it must have reviewed your payroll setup before the incident. QuickBooks has an easy-to-use dashboard from where you can manage the payroll of your employees as well as independent contractors.

QuickBooks Payroll Core + QuickBooks Simple Start

It lacks time tracking, HR features, and automated local tax filing, but it has multiple integrations that may be less expensive overall than upgrading. Naturally, it’s a good place to start, and you can upgrade at any time if you wish. QuickBooks Payroll from Intuit is a cloud-based payroll service that you can use stand-alone or in integration with QuickBooks Online. The stand-alone payroll processing service has enough features to handle payroll for one to 150 employees.

QuickBooks Online Payroll offers health, vision, and dental benefits through SimplyInsured, which doesn’t offer health benefits in Hawaii, Vermont, and DC. Likewise, workers’ comp insurance isn’t available in Ohio, North Dakota, Washington, and Wyoming. QuickBooks Online Payroll only offers HR support on its Premium and Elite plans. Core plan users will get no such support but can upgrade their plan to use the platform’s HR features. QuickBooks offers plenty of built-in payroll reporting features alongside customizable reports. The platform’s reporting dashboard is easy to navigate and allows users to favorite specific payroll reports for quick access.

Already use QuickBooks? Just add Payroll.

QuickBooks Online Payroll also has mobile apps for Apple products and Android products. Join the thousands of people like you already growing their businesses and knowledge with our team of experts. We deliver timely updates, interesting insights, and exclusive promos to your inbox. I wouldn’t hesitate to recommend QuickBooks Payroll for a business that’s already using QuickBooks Online—the two applications work together flawlessly. As a standalone payroll app, however, it’s expensive and looks barren compared with competitors. Overall, we recommend Editors’ Choice winners Gusto for novices, OnPay for larger SMBs, and ADP Run for small businesses that are growing.

Business

However, some companies, such as Rippling and Paycor, don’t allow you to try before you buy. Other providers, like Roll by ADP, beat QuickBooks in this area, offering a three-month free trial. If these disadvantages are important to you, you may consider a competitor. When our team tested OnPay, we found its customer support representatives to be experienced even in niche industries and willing to go above and beyond to meet each customer’s unique needs. Employees with an Intuit account have access to the workforce portal, which makes all payroll data available at their fingertips. QuickBooks has a robust collection of help articles, community discussions with other QuickBooks users, video tutorials, webinars, etc. on its Learn and Support portal.

• OnPay calculates, files and pays local tax obligations automatically.
• However, some companies, such as Rippling and Paycor, don’t allow you to try before you buy.
• We use the same rubric to assess companies within a particular space so you can confidently follow our blueprint to the best payroll software.
• It has all the usual payroll features including automated tax calculations and filing, unlimited payroll runs, benefits administration and reporting.
• When you set up your check printing in QuickBooks, you’ll find a link to download the most recent version of Adobe Reader.

QuickBooks Payroll Premium includes everything in QuickBooks Payroll Core and has some additional features, such as workers’ comp, HR support, and automated local tax filing. The time tracking feature makes it a strong choice if you have more hourly workers than salaried ones. The HR support and expert setup review are also great additions if your HR team is less experienced. QuickBooks Payroll Core is best used by small businesses that need basic payroll without many extra features. It also offers next-day direct deposit, which is becoming more popular with payroll providers but isn’t the standard yet, as some still have a two- to four-day wait period.

She realized she could earn a more lucrative and flexible living as a freelance writer, so she soon went all-in on being self-employed. Laura loves to write about managing your money, navigating your career, and running a successful business. Her work has been featured in Forbes, LendingTree, Rocket Mortgage, The Balance, and many other publications. She has also earned an MBA and a Bachelor’s degree in Psychology. Blueprint is an independent publisher and comparison service, not an investment advisor.