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However, the player did not respond to our messages, which led to the rejection of the complaint due to lack of further information. The player from Rhineland-Palatinate reported winning €600 at Casinoly Casino, but found that €450 had been withdrawn without his consent, leaving only €150 in his account. Support claimed that the amount had been mistakenly credited, but the player believed it was an unfair loss and requested assistance in recovering the funds.

After our team had intervened and contacted the casino, the player reported that the issue was resolved. The player from Portugal requested a refund of all deposits made after self-excluding due to gambling addiction. Despite his self-exclusion, the casino allowed him to continue making deposits, which he found unacceptable. The issue was resolved after the casino acknowledged the mistake and took appropriate action to close his account and process his refund. The player expressed satisfaction with the resolution and decided to close the complaint.

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The Complaints Team concluded that evidence of multiple accounts was present, and the casino would refund her deposits but not her winnings. The complaint was rejected due to a lack of response from the player. The player from Mexico had his account closed without explanation and his withdrawal request canceled. He stated that he had only made one deposit without using bonuses and sought clarification on the account closure and a return of his winnings. The issue was resolved when the casino refunded his balance after the player confirmed he had received and responded to the casino’s communication regarding the matter. The Complaints Team marked the complaint as resolved and offered further assistance if needed.

The player’s requesting a refund of his deposits.

• We are a team of experienced online casino players with over 15 years of experience playing for real money.
• We show scores from our experts, from user reviews, and even from competitors to give players the broadest look at each casino.
• In the past, he had managed to withdraw over 1.700 GBP in a few withdrawals.
• We prioritize online casinos that offer lucrative bonuses, secure transactions, and fast payouts.
• Despite multiple attempts to confirm his card, the issue had remained unresolved for over a month.

Based on the revenues, we consider it to be a medium-sized online casino. We currently have 2 complaints directly about this casino in our database, as well as 5 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 5,313 black points in total, out of which 1,933 come from related casinos. The player from Canada is experiencing difficulties verifying his account due to an accusation of using the VPN. The player from Germany is experiencing difficulties verifying her account.

The player from Sweden deposited 95€ at Betovo and won over 300€, but faced significant delays in withdrawing 280€ despite successful verification. He had been waiting since May https://www.gambling360.com/australia/casino-reviews/ 28th and had received repeated assurances that his payment would be prioritized. The issue was resolved as the player confirmed that he received his payout after 12 days.

The Complaints Team confirmed the resolution and expressed gratitude to the casino for their cooperation. The player from Germany had won €1,000 at Betovo but faced issues when he tried to withdraw his funds. Although his account was verified, his withdrawal attempts of €600 and then €400 were declined, and despite providing a selfie with his ID, the payment was still not processed. After several attempts and delays, the player eventually received both payouts after 11 days. The issue was resolved with the assistance of the Complaints Team, who monitored the situation and facilitated communication with the casino.

The casino support had been unresponsive, which caused frustration for the player. The player was unable to provide supporting evidence of the winning bet in their game history, which was necessary for us to investigate the case. Therefore, we were unable to assist the player further and had to reject the complaint. The player from Sweden had deposited a significant sum of money and asked for bonuses. Her account had been temporarily closed due to gambling addiction, but upon reopening, she lost a large amount of money and the casino refused reimbursement.

No reaction from the casino, no more update is available ever since then. Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos’ way of putting things right. All of that, together with other factors considered in our review, has resulted in 777 Casino having a Safety Index of 7.5, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices. According to our approximate calculation or collected information, 777 Casino is a very large online casino.