Artificial Intelligence (AI) is changing the casino industry by enhancing operational efficiency and upgrading customer experiences. In twenty twenty-three, a report by Deloitte pointed out that AI tools could boost revenue by up to 30% for casinos that efficiently adopt them. AI is being employed for multiple applications, including customer service assistants, personalized marketing, and deception detection.
One prominent individual in this area is David Schwartz, the previous director of the Center for Gaming Studies at the University of Nevada, Las Vegas. He has been an pr